Return & Refund Policy

Effective Date: July 5, 2025
Applies to: All purchases made on mainecorner.com shipped within the United States

1. Our Promise to You

At MaineCorner, your happiness is our priority. Each item is carefully handcrafted and personalized with attention to detail. If for any reason—whether due to defects, a change of heart, or other concerns—you’re not completely satisfied, you’re welcome to return or exchange your purchase under the simple, transparent policy outlined below.

2. What Items Are Eligible for Return or Exchange?

  • Eligibility:

    • All products (customized or non-customized) are eligible if they remain unused, unwashed, undamaged, and in original condition.

    • Returns and exchanges are accepted for both faulty and non-faulty items.

    • All original packaging, tags, and included accessories must be returned.

    Return Period:

    • You have 30 calendar days from the date the order shows as “delivered” in tracking to request a return or exchange.

3. How to Start a Return or Exchange

Step-by-step:

  1. Contact Us First:
    • Email support@mainecorner.com or call +1-951-206-6242.
    • Provide your order number, details of the item(s) to return/exchange, and (if applicable) a brief description of the reason (e.g., unwanted, wrong size, personalization error, defective, damaged).
  2. Wait for Our Instructions:
    • We’ll respond within 1 business day with next steps and provide a prepaid return label (free of charge).
  3. Prepare Your Return:

    • Package the item securely with all original packaging and accessories.

    • Attach the prepaid return label.

    • Drop it off at the specified carrier (USPS, UPS, or FedEx as noted).

4. Exchange Policy

  • Exchanges are allowed within the same 30-day window.

  • Your new item (different product or personalization) will be processed once we receive and confirm the returned product is in original condition.

  • Exchange shipping is fully covered—we pay for both the return and the delivery of the replacement.

5. Condition Requirements

  • Items must be in unused, unwashed, and unaltered condition, with all tags, packaging, and personalization intact.

  • Returns cannot be accepted if the product shows wear, washing, or alterations—unless the issue is due to a defect or damage upon arrival.

  • Products returned in unsellable condition (stained, missing parts, visibly used) will not qualify for refunds/exchanges and may be sent back to you.

6. If Your Item is Defective, Damaged, or Incorrect

  • Contact us within 7 days of delivery.

  • Provide clear photos of the defect, damage, or error.

  • We’ll confirm the issue and send a free return label.

  • You may choose either a full refund or a free replacement.

  • All shipping costs are fully covered by us.

7. Free Returns & No Fees

  • Return shipping is always free.

  • You’ll receive a prepaid, trackable return label by email (or inside your package).

  • No restocking fees. You get a full refund—no deductions or hidden charges.

8. Refund Processing

  • Refunds are processed within 5 business days after we receive and inspect the return.

  • Refunds go back to your original payment method (PayPal or card).

  • A confirmation email will be sent once your refund is completed.

9. Non-Returnable & Final Sale Items

  • Unless specifically marked as final sale on the product page, all items are returnable/exchangeable under the policy above.

  • Unlike many stores, most custom or personalized items are still eligible if unused and in original condition—offering you added reassurance.

10. Your Responsibilities

  • Double-check all details (personalization, address, product selection) before submitting your order.

  • Always contact us before sending a return—unapproved returns may not be processed.

  • Include all packaging and accessories for eligibility.

11. Contact & Support

Questions about returns, refunds, or exchanges? Reach out to us:

  • Email: support@mainecorner.com
  • Phone: +1-951-206-6242
  • Address: 25 Pacifica 5333 Irvine, CA 92618, USA
  • Support Hours: Monday–Saturday: 8:30 AM–7:00 PM, Sunday: 10:00 AM–2:30 PM

MaineCorner – Turning Everyday Memories Into Treasured Keepsakes.